One of my favorite things to do when I taught design at Rutgers Newark and FIT was to have students rethink existing websites/services.
SVA Masters student Tom Calabrese did this with one of my most hated services of all time, the United States Postal Service.
Check out his presentation on Slideshare.
via Brand New
Update: Regarding my hate for the USPS–I’m specifically referring to the experience of waiting in line at the physical post office locations. It’s just a miserable experience. When at all possible, I use the automated machines, where you can weigh, stamp and mail things without having to interact with postal employees.