AJAX to the rescue
Most customer support websites tell you to search through their knowledge base before submitting a trouble ticket and I admit that sometimes I get lazy and just want an email response from a support representative with bothering myself by searching around. Well MIVA Small Business Customer Support didn’t let me do that.
After I clicked on Submit a Ticket, I was brought to a form to type in my issue. As I began to type, a textbox below the form began to dynamically populate a list of links relevant to the text I was typing in, titled Knowledgebase Suggestions, like this:
Sure enough, the first link took me to a page that had the answer I was looking for.