Smartphone maker Research In Motion (RIM) is facing a user revolt after tens of millions of users in Europe, the Middle East and Africa suffered a second day without services such as BlackBerry Messenger (BBM), as the company struggled with problems at its hub in Slough, Berkshire.
The company also revealed that the areas affected now include South America, with users in Brazil, Chile and Argentina suffering loss of service.
Horace Dediu points out RIM is currently losing half a million users per month, and with only 16 million left in the US, they could all be gone by the end of the year.
While this outage didn’t specifically affect the US, it’s not going to help stop this downward spiral either.
UPDATE: Scratch that last sentence.