Being home with my parents for the holidays reminds me to thank all customer support people troubleshooting and explaining the details of technology to all the parents and grandparents in the world. I know it can be hard.

Explaining things like:

—the differences between cookies and cache
—the differences between a web browser and Google (or Facebook)
—why iCloud can’t back-up what you’ve saved within a website

And for all you customer support people who suck at helping non-nerds through problems? Learn how to unsuck your people-helping skills. This computer shit isn’t as obvious as it seems to people like you and me.

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