For all that BlackBerry has done to make the Passport a productivity tool, its design felt like it was fighting me more often than it was helping me. Between the awkward dimensions and odd keyboard layout, I never felt comfortable with the Passport in my hands and never felt comfortable getting work done on it. Being comfortable with your tools is essential for a Power Pro: it should get out of my way and just let me get done what I need to get done. Too often, the Passport didn’t get out of my way.
—Dan Seifert, The Verge