“I trust Apple a lot less.”
Two weeks ago, I went to an Apple Store and had a new battery put in my iPhone 6S. The very next day, I realized how unusable my old battery had been making my phone.
The repair restored functionality that had been seeping away so slowly I hadn’t really registered the loss. Apps now load when I tap them, not when they feel like it. The keyboard doesn’t freeze when I try to reply to emails in Outlook. My phone no longer clings to its charging cable like it’s a hospital drip, and the battery itself has stopped taking surprise nosedives from 40 percent charge down to zero when I have the temerity to go outside in the cold. (Yes, cold weather kills batteries.) The trust is back in my relationship with my phone, but as a result, I trust Apple a lot less.
I’m angry too.
As an admitted fan of Apple I won’t lie, this is bullshit. I’ve always known, always, that performance degraded on my previous iPhones when I upgraded to the latest version of iOS. I didn’t need an official statement from Apple or any other company to confirm or deny my suspicions.
And now here we are getting new, discounted batteries from Apple.