Microsoft dismissed Consumer Reports’ Surface reliability ratings last week, but a new internal memo sheds some light on the issues that the software maker has faced. Consumer Reports surveyed 90,000 tablet and laptop owners and found roughly 25 percent of Surface users have encountered issues by the end of the second year of ownership. Paul Thurrott has obtained an internal memo about Microsoft’s response to Consumer Reports, and it appears to suggest that high Surface Pro 4 and Surface Book return rates could have impacted Consumer Reports’ findings.
Computer scientist Alan Kay said, “People who are really serious about software should make their own hardware.” Steve Jobs famously brought it up when he unveiled the iPhone in 2007.
I’m thinking this quote applies to everyone except Microsoft.