iFixIt’s Kyle Wiens wrote a scathing and eye-opening piece on the Macbook Pro Keyboard fiasco:
Thin may be in, but it has tradeoffs. Ask any Touch Bar owner if they would trade a tenth of a millimeter for a more reliable keyboard. No one who has followed this Apple support document instructing them to shake their laptop at a 75 degree angle and spray their keyboard with air in a precise zig-zag pattern will quibble over a slightly thicker design.
This is design anorexia: making a product slimmer and slimmer at the cost of usefulness, functionality, serviceability, and the environment.
A repairable pro laptop is not an unreasonable ask. Apple has a history of great keyboards—they know how to make them. There are very successful laptop manufacturers who consistently earn 10/10 on our repairability scale. Apple fans are already making noise about the dearth of new Macs, especially upgradable options for professionals. Fortunately, Apple seems to be listening with their new warranty program.
I’ve been aware of the keyboard problem in the latest version of the Macbooks since last year, so I’ve known to steer clear of them and stick with my Mid-2015 Macbook Pro.
Aside from the dust problem, I know from riding the Apple Shuttle for an entire year in 2017 that these keyboards are also annoyingly loud. When a coworker told me she couldn’t stand it when her husband was working on his Macbook in the same room as her, I thought she was clearly being dramatic. It couldn’t be that bad.
I was wrong, it could be that bad.
It makes me sad to see certain Apple products as something to avoid (opposed to my iPhone X which is amazing). What’s naive to do, though, is jump on the This-would-have-never-happened-when-Steve-Jobs-was-alive bandwagon. Antennagate happened under Steve, as did MobileMe.
I think Apple is suffering from the hubris a $900 billion company exudes that continues to be the most imitated in the tech industry, so it’s taking more cold water in their faces to course correct when a product is broken. But the sky is not falling and Apple is not doomed. As Kyle notes, Apple knows how to make great keyboards.
The only thing we can do now is wait and see what comes next.