Pure Wisdom from Mossberg

Walt Mossberg:

I think it’s time for Google to start making its own hardware, at least for smartphones, and at least for the Nexus line and for a class of low-priced phones aimed at developing markets.

Yes, I know that Google briefly owned, and then sold, an entire phone manufacturer, Motorola. Yes, I know that Google has dabbled in hardware with products like the Chromecast and the Chromebook Pixel, and had to kill another internal hardware venture, a home media player called the Q.

But it’s perfectly possible for a company with Google’s clout and resources to hire more hardware engineers and designers, create unique devices, and outsource its manufacturing.

Really, Walt? Fucking brilliant. How did you possibly come up with this idea?

So original.

Update: I’m not saying Walt Mossberg got his idea from Tim Bajarin, or anyone else. I’m saying the idea of a software company making it’s own hardware (or vice versa), is not a new or insightful idea. It’s obvious because we see it working so amazingly with Apple.

Hindsight is 20/20.

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Product

PuzzlePhone

PuzzlePhone is a new project on Indiegogo. It’s a phone with modular parts. It runs Android. And they claim it lasts up the 10 years? No way. Apple just introduced 3-D Touch on the iPhone 6S. There’s no telling where Android is going to be in 10 years (or the smartphone market).

James Vincent at the Verge also notes their flexible funding structure:

Flexible funding can be something of a warning sign on Indiegogo as it means that the campaign organizers will keep the money they raise no matter what happens. Obviously this doesn’t mean that all flexibly funded campaigns are scams, but it’s not always a good look. Puzzlephone says it was “forced” to go with flexible funding as Indiegogo only allows payment via PayPal for fixed funding campaigns. The company notes that it has also already raised funding for R&D, so the Indiegogo money is only for manufacture, shipping, and the product itself.

There’s no way I would give them my money to be a guinea pig. Their goals of being ‘upgradable and sustainable” are admirable (if they’re genuine) but they’re not realistic.

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Product, Technology

Does Microsoft Create Objects of Desire?

Peter Bright at Ars Technica on the new flagship Microsoft Store on Fifth Avenue:

There are still weaknesses of the Microsoft store compared to the Apple store; Apple’s stores are much stronger from a support and maintenance perspective, and this gives both Apple’s hardware and stores a kind of desirability that the PC world can’t currently match. Pointedly, Microsoft also lacks anything with the appeal of the iPhone. Overall, however, Microsoft is slowly developing a retail presence that makes sense, and it will attract new and more customers. The Microsoft stores are still first and foremost marketing exercises, but we don’t think it’s too long before customers will consistently outnumber the staff, putting the stores on the road to retail success.

Apple creates objects of desire.

It’s yet to be seen if people think Microsoft creates objects of desire too.

Because at the end of the day, it’s people who’ll be voting with their wallets.

The Continuing Decline of Windows

Alex Wilhelm at TechCrunch on Windows 10:

A few questions: Will Windows 10’s release lead to lift in PC sales, even if temporary? If that is the case, did the release of Windows 10 come too late in the quarter to make much of an impact? If that is not the case, then it seems that Windows 10 will not drive an increase in PC sales.

The very first blog post I wrote for The Next Web — where I worked before coming to TechCrunch — had the following headline: “No Windows 7 PC Sales Bump Coming.” And that was Windows 7, mind, one of most popular versions of Windows ever.

I don’t recall Windows 8 doing the PC market many favors, either, at its debut. So we have at least some historical precedent that new builds of Windows are not key drivers of new unit volume.

My question is, why should a new version of Windows ever help sales of PCs?

This isn’t the launch of Windows 95. Those days are over. Microsoft knows this and I think it’s the impetus behind their cloning of Apple’s business model, despite the fact that they can’t duplicate said business model because they have OEMs they license Windows to.

It’s all about great, integrated hardware/software products and now that Microsoft has gotten a taste of the power that comes with controlling the whole stack they could give a fuck about OEMs.

Of course they won’t say that but it’s true. If they could sell Apple levels of Surface tablets and Windows Phones with Apple profit margins they’d be loving life.

They’re just still too scared to rip off that band-aid.

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Product, Technology

Le-NO-vo

Lenovo won’t be selling Microsoft’s Surface Pro 3:

Dell and HP decided to start selling Microsoft’s Surface Pro 3 tablet last month, but Lenovo was curiously absent. Gianfranco Lanci, president and COO at Lenovo, has revealed that the PC maker refused to sell Microsoft’s tablet. “I said no to resell their product,” Lanci told attendees at the Canalys Channels Forum, reports The Register. He explained that Microsoft “asked me more than one year ago, and I said no I don’t see any reason why I should sell a product from within brackets, competition.”

Why the fuck would they ever consider selling Microsoft’s products?

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Business, Product

Microsoft Sells By Paying

Sam Byford, at the Verge, on Microsoft’s limited time trade-in program:

Microsoft has launched a promotion called Easy Trade Up designed to get people to switch to new Windows 10 machines. If you buy a qualifying computer from the Microsoft Store for over $599 until October 20th, the company will give you a rebate after you send in your old laptop or all-in-one — you’ll get $200 for a Windows computer, and $300 for a MacBook. Your trade-in computer has to be under six years old and in working order with a minimum display size of 11.6 inches. The offer is running in the US, UK, Canada, India, Brazil, France, Germany, and Taiwan.

Paying people to buy their new products. Has Apple ever had to do this? (No they, haven’t)

Microsoft likes paying people to use their stuff. Most recently, they paid the NFL $400 million to use their Surface tablets.

And:

This kind of promotion is a tactic Microsoft uses pretty frequently when it wants to juice sales.

PC sales have been plunging and Microsoft’s mobile marketshare hasn’t moved much.

So much for “juicing”.

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Product

Microsoft: We Finally Get It

I finally got around to watching Microsoft’s Windows 10 Devices Event (nope, they’ve haven’t shaken their addiction to long names). What i saw is a company just discovering all the amazing things that that are possible when you design hardware and software together. The presenters seemed drunk giddy with excitement showing off all their products. And why shouldn’t they?! Proudness is what happens when a team comes together and makes something great. Check us out. We made this. Together. And it’s awesome.

The Only Way Out Is Through

I wonder how many current and former Microsoftians are kicking themselves for not owning the full hardware/software stack sooner, like Apple. You know what? Scratch that. Probably very few. Hindsight is 20/20.

The truth is Microsoft had to go through this journey of licensing a powerful yet tasteless and derivative operating system, and robust office suite, to corporations for decades—leveraging their weight and muscle when necessary—until the day they realized they were not equipped to make truly “personal” and mobile computing experiences people would love to use inside and outside the office.

Once Microsoft had this realization—this is after Ballmer dismissed the original iPhone as a threat—Apple’s iPhone and iPad trojan horses had already infiltrated corporate America. I saw it firsthand as a design consultant for Bloomberg in Manhattan in 2008-9. I watched senior VPs roll into meeting with iPads on their laps while we presented our work. In the past (pre-iPhone) corporate IT departments could shoo off the occasional request for pesky Mac assistance, but you can’t pull that shit when C-suite men and women are ordering you to, “get my iPad and iPhone on our network. NOW.”

Hey Guys, They Get It!

It’s taken Microsoft 40 years to realize the true potential of their software. They’re not turning a blind eye and hoping OEMs make the best hardware they can possibly make.

Microsoft now understands why Apple has been spending all these years monkeying with stupid bezels, clickwheels, and aluminum finishes, and designing not just thoughtful but beautiful software experiences. Microsoft now wants to make their own multitouch screens and keyboard cases and styli that communicate and integrate seemlessly with their operating system. If I had to give Microsoft a new tagline it would be: We Finally Get It (hat tip to The Motherfucking Editor).

Panos Panay did a great job as the main presenter. You could feel how genuinely proud he was of all the hard work that went into their Bands, Lumias and Surfaces and the how well the software was integrated into the hardware. Seeing him on stage bragging about the thinness of the new Surface and the feel of the new keyboard covers, I felt as though I was watching a company graduating from Apple Boot Camp. He showed off their new ads throughout the presentation, just like Apple has been doing for decades. He held up his Lumia phone to the audience. When he handed out Surface Pros, I was reminded of Steve Jobs handing out empty, unibody MacBook Pro shells in 2008 (jump to the 24:50 mark).

I don’t follow sports but I but shamelessly consider myself on Team Apple and I indulge in any and all Microsoft schadenfreude I can get. I despise the old, 800-pound gorilla version of Microsoft but I am slowly coming around as I see them taking product design seriously and not muscling their way into market segments just because they can.

It feels good to see your team on a winning streak, but it’s even better to see them up against a worthy opponent who gives them a run for their money. 

We’re seeing a glimpse of that with the new Microsoft.

Sometimes Enough Is Not Enough

Despite all the huge strides Microsoft has made in the last few years to reinvent itself and adapt to the changing tech landscape I’m not convinced it’s enough get what they want.

Actually, what do they want?

Do they want to regain the size and influence they once had in the software world? Highly unlikely. The world was much smaller when Microsoft ruled to the roost. There was no Google, no Apple and none of the numerous small-to-medium size technology companies all over the world creating amazing hardware and software. Can and will they continue to contribute? Absolutely.

If they’ve come to terms with the fact that they’ll never be the giant they once were, are they truly committed to building amazing, integrated software and hardware experiences, potentially at the expense of unit sales?

This last question is tricky to answer because although they’ve graduated from Apple Boot Camp and fancy themselves newly minted product design Jedis, they don’t live in Apple’s world. They’re still licensing Windows to OEMs like Dell, Lenovo and HP.

This is akin to Porsche building the best cars they can possible make and also licensing their engines and name to Kia, Hyundai and Toyota. 

This last, very minor point around Windows licensing tells me Microsoft hasn’t pushed all its chips in.

Microsoft finally gets it.

Or do they?

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Product, Technology

Advantage: Apple

Steve Cheney’s post on Apple’s insurmountable platform advantage is making its rounds around the Internet, because it’s good:

One of Steve Jobs’ biggest legacies was his decision to stop relying on 3rd party semiconductor companies and create an internal silicon design team. I would go so far as to argue it’s one of the three most important strategic decisions he ever made.

In 2007, when Steve Ballmer famously declared “There’s no chance that the iPhone is going to get any significant market share. No chance”, Jobs was off creating a chip design team. If you study unit economics of semiconductors, it doesn’t really make sense to design chips and compete with companies like Intel unless you can make it up in volume. Consider the audacity back in 2007 for Apple to believe it could pull this off. How would they ever make back the R&D to build out a team and pay for expensive silicon designs over the long run, never mind design comparative performing chips? Well today we know. Apple makes nearly 100% of the profit in the entire smartphone space.

I don’t think Apple’s advantage is insurmountable like Cheney says, but I don’t think there’s any way in hell companies like Microsoft, Sony, Dell and HTC are going to make a significant dent as competitors.

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Product, Technology

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Twitter Moments

Last week Twitter debuted a new feature called “Moments”. It shows up as a new tab at the bottom of the Twitter app and features a curated list of breaking events by category.

At Statechery, Ben Thomspon is excited and sees it as (potentially) nothing less than the reinvention of the newspaper:

Well, the product launched…and it’s fantastic. Moreover, it’s not only that it’s fantastic from a product perspective — actually, there is a lot to nitpick — but that it is fantastic from a strategic perspective.

And:

That’s right, Twitter just reinvented the newspaper. It’s not just any newspaper though — it has the potential to be the best newspaper in the world.

Startup L. Jackson is a sees a need for a strategy adjustment:

Moments should be a standalone app. Period. It can still use the Twitter namespace and shared login. Be made by Twitter, etc. But Twitter needs something it can market to users that is not Twitter.

By making it a standalone, Twitter can avoid all of the problems that exist with implementing it as a tab. There is no dual onboarding experience, no @mentions, no main feed to educate the user on, no DMs, etc. Just great content and an occasional invitation to “join the conversation” or “follow all of Bieber’s posts” at just the right time. See graphic representation below.

“Have you tried Moments? It’s like Snapchat stories meets Buzzfeed. It’s my new go to on the train.”

The important part is ‘Moments’ has launched.

Now Twitter just needs to keep refining and iterating.

Smack Talk

Elon Musk with the smack talk to the German press:

In response to claims that Apple is poaching key members of Tesla staff to work on its long-rumoured self-driving car project, Musk joked: “Important engineers? They have hired people we’ve fired. We always jokingly call Apple the Tesla Graveyard.” But just to make sure that his comments weren’t entirely dismissed as harmless CEO-style jostling, he added: “If you don’t make it at Tesla, you go work at Apple. I’m not kidding.”

I love the smack talk that happens at the top of the corporate food chain.

It reminds me of when Steve Jobs was on stage with Bill Gates at an AllThingsD Conference and compared iTunes on Windows, “like giving someone ice water in hell.”

That Jobs quote is from 2007. Given the confusing klusterfuck iTunes is right now in 2015, I hardly think of it as a glass of ice water. Even in 2007, iTunes was more like a glass of luke warm water.

Now look at me with the iTunes smack talk. Where did that come from?

I wasn’t planning that.

Categories:

Product

Ads for Itself

Vlad Savov on Google’s new Nexus phones:

I’ve spent the past couple of days desperately trying to puzzle out the purpose behind Google’s newly announced Nexus 5X and 6P smartphones. Unlike predecessors such as the Nexus One and Nexus 5, these phones don’t have a clear reason for being, and are not in themselves terribly unique. That’s led me (and others) to question Google’s overall aim with the Nexus line of pure Android smartphones, and I think I’ve finally arrived at an answer. The Nexus program is not so much about carrier independence or purity of Android design as it is about presenting Google in an overwhelmingly positive light. In other words, Google, the ultimate ad seller, sells Nexus phones as ads for itself.

Think about how different Apple and Google are. Google knows there’s no chance in hell they’ll ever have a blockbuster hit with their own phones and Apple sells their phones to pull in 92% of all smartphone profits.

I also love this MarketWatch headline (via Daring Fireball):

Google unveils everything Apple launched, only cheaper

Sounds about right.

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Product

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Move to iOS App for Android

Jacob Kastrenakes on the “reviews” of Apple’s ‘Move to iOS’ app for Android in the Google Play Store:

“I call on my fellow Android comrades to ensure this app gets drowned into oblivion with a 1-star rating never to be seen again on our cherished platform,” writes reviewer Segun Omojokun. And that’s basically what’s happening. The app primarily has 5-star and 1-star reviews right now, with the vast majority being the latter. There are currently a little over 800 reviews with a 5 star rating and over 3,300 reviews with a 1-star rating. The app’s overall rating currently sits at a 1.8.

We always hear about Apple fanbois, but shit, there are a lot of Android turds out there.

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Product, Pyschology

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